A system which ticks the boxes is all very well and good. BUT.
A well implemented management system...
Provides a framework of procedures for you and your staff to follow
A management system will ensure you define quality goals that support your business goals. Inbuilt in your system will be the policies, procedures and processes that you want your staff to follow to reach towards these goals.
Simplifies unnecessarily complex processes
Policies, procedures and forms are of no use to anyone if they are not easy to understand or use.
A well designed management system culls out unnecessary bulk and leaves what is useful.
Encourages all staff to contribute to risk-identification and improvement
Standards such as ISO 17025, ISO 17020 and ISO 9001 are underpinned by risk-based thinking. With this philosophy embedded in your systems, staff are empowered to discuss risks to the business and opportunities for improvement.
Promotes a culture of integrity
Management systems ensure mechanisms are in place to minimize risks to impartiality. An effective system instills a culture where staff are not worried about openly discussing issues that might affect the integrity of your business.
Creates opportunities to increase efficiency and reduce costs
Management systems might be hard work to set up initially, but once established, your operations will be streamlined for efficiency. There will be various prompts inbuilt into your system that ensure you regularly review your operations to keep finding opportunities to increase efficiency and reduce $$.
Makes your business more marketable
There are many benefits of having a management system even if you are not certified. However, businesses who open themselves up to external independent review gain credibility in the market. Clients deciding between option 1 and option 2 with a tick of approval... who are they going to go with?
If your management systems aren't working for you, give us a call, let's see if we can help.
Q&A NATA accreditation and ISO 9001 consultants can:
Assess the 'health' of your management systems;
Recommend ways of making your management systems more relevant to your business objectives;
Make improvements so you can start reaping real efficiency and cost saving rewards.
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