1. Prepare by making sure your records are easy to find.
Fumbling all day looking for requested records is not a good look. Not only does it show the auditor that you are disorganised, but it also gives the impression you are not being fully transparent. Let the auditor know you are a eager participant in the audit process by pulling out your records quickly and easily.
2. Project an aura of calm in the days leading up to the audit.
Let your staff know that the audit is important, but you are ready, and you have no reason to expect anything other than a good outcome.
On audit day, don't wear suit and tie if you normally do not - that's a sure way to stress out your staff!
3. Proactively record and investigate non-conformances.
There are only so many times you can get away with telling your auditor that you haven't had any non-conformances, and for that matter, complaints. Impress your auditor by being open about mistakes and demonstrate to them how you have taken them seriously.
4. Shock horror; you may not get along well with your auditor.
You have a right to disagree with the auditor, but keep frustration in check.
My suggestion is to politely ask the auditor to point out particular sections of the standard they believe you are not compliant with. If you disagree, but the argument is going in circles, note it down to discuss after the audit when everyone is calmer.
Be assertive, not aggressive.
5. Make sure nobody feels at fault when issues are found at audits.
Remind everyone that audits always bring up issues. Congratulate all staff for a successful outcome even if it there are more issues to work on than you hoped. Foster a culture where staff feel comfortable with imperfection coupled with openness and improvement.
The key: calm and control. If this is difficult for you, check this out:
Need help preparing for your upcoming audit?
Q&A NATA accreditation consultants can:
Conduct an internal audit to prepare you for your external assessment;
Investigate non-conformances and assist in the implementation of corrective actions;
Lead interactive workshops with staff, on dealing with audits.
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