I get to see a lot of employment contracts in my line of work; and I'm no stranger to fine print. Employment contracts, almost without...

Your organisation’s reputation is everything. Your clients use your services because they believe you can provide valid and impartial...

The number of non-conformances that appear on an audit report are not necessarily a reflection of how well your facility or staff have...

Gone are the days where every sub-clause of ISO standards have to be checked off during an internal audit. Your resources can be more...

NATA accreditation can be a daunting journey. Here’s what you need to know, and what you can expect during the process. 1.      Your...

Considering NATA Accreditation? For some expert tips, read on! 1. Decide if NATA accreditation will be worthwhile for your business You...

Your staff are terrified of not knowing the ‘right answers’. Your staff need to be told that it is perfectly OK to say ‘I don’t know’

One of the most common misconceptions NATA accredited facilities have, is that NATA makes the rules about how you maintain your...

A system which ticks the boxes is all very well and good. BUT. A well implemented management system... Provides a framework of procedures...

To answer this, you need to consider firstly the cost of gaining NATA accreditation, and secondly the on-going membership costs. You can...

1. Prepare by making sure your records are easy to find. Fumbling all day looking for requested records is not a good look. Not only does...

Management systems are designed to help you, not hinder. If you find that compliance means you are drowning in documents and forms, you...

Root cause analysis is something you should be doing already as part of your non-conformance and corrective action processes. If your...

For those who have not yet been introduced to Quality & Advice, I'd love to give you a quick run-down. Our name (shortens to Q&A - clever...